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What to do when Google Chrome is not responding in Windows 10

Learn how to fix Google Chrome not responding in Windows 10. You can take care of it in only a couple of simple steps.
How to fix Google Chrome not responding in Windows 10

Even though Google Chrome is one of the best web browsers out there, it can crash when a problem arises. Several problems can lead to it crashing on your Windows 10 computer. Luckily, there are many ways you can get Chrome working again.

Fix Google Chrome not responding in Windows 10

  1. Completely shut down Chrome and restart your computer.
  2. Check your Chrome Extensions and reset Chrome's settings.
  3. Reinstall Chrome.
  4. Check for malware by scanning your computer.

Completely stop Chrome and restart your computer

Chrome constantly runs in the background, even if you close it by clicking on the in the top right corner of the browser window. There are two ways in which you can completely shut Chrome down.

  1. While Chrome is running use the keyboard shortcut Ctrl + Shift + Q.
  2. Click on the three vertical dots in the top right corner to open the Chrome menu and select Exit from the menu that appears.
  3. Restart your computer.
Turn off Chrome
Navigate through the menu on the top right and click on Exit.

Once you your computer reboots, you can start Google Chrome once again. If the problem persists, then it's being caused by something else. Follow the steps below to resolve these problems.

Check browser extensions and reset Chrome settings

Extensions are useful add-ons that extend the functionality of Google Chrome in many different ways. However, they can also cause trouble. Not all extensions are built well and many contain bugs. If Chrome keeps crashing or freezing, you should double-check all of your installed extensions and make sure none are the cause.

  1. Enter chrome://extensions/ in the Chrome's address bar.
  2. Disable the installed extensions one by one.
How to disable extension in Google Chrome
Navigate to extensions and disable them one by one.

Taking these steps will allow you to determine whether a particular extension is causing the problems with your browser. Once you find the extension that is causing the problem, simply click on the Remove button, and it will no longer be a part of your browser. If the issue persists and Chrome keeps crashing, there are a few more things you can do.

 Reinstall Chrome

Reinstalling a piece of software on Windows 10 will most likely immediately fix it. You can easily reinstall Google Chrome by following the steps below.

  1. Type in Control Panel in the Windows 10 search box.
    Getting to Control panel in Windows 10
    Enter Control Panel in the Windows 10 search bar and click on the result above.
  2. Click on the result at the top.
  3. Click on Uninstall a program.
    Uninstall a program in Windows 10
    Click on Uninstall a program.
  4. Go through the list and find Google Chrome, select it and click on the  Uninstall button.
    Uninstall Google Chrome
    Select Google Chrome and click on Uninstall.
  5. Head over to Google, search for Google Chrome, download the most recent version of the browser and install it.

Once you are done with this process, your browser will most likely perform correctly and stop crashing. If not, there is one more thing you could do.

Run a malware scan

If Chrome is still crashing even after you have reinstalled it, the issue might be at the system level - caused by another program interfering with your browser. In this case, you should scan your computer for any malware.

  1. Click on the small arrow on the far right of the Windows 10 taskbar.
  2. Click on the Windows Security icon.
    Navigating to Windows Security in Windows 10
    Open Windows Security.
  3. Head over to the Virus and threat protection section.
  4. Click on Scan options.
    Windows Security in Windows 10
    Head over to the Virus & threat protection and click on Scan options.
  5. Select the Full scan.
  6. Click on Scan now.
    Scan options in Windows 10
    Select full scan and click on Scan now.
  7. Delete or quarantine any malware that the scan finds.

If, after following all of these steps, you find that Google Chrome continues to crash, there may be a problem with your Windows installation, or another (non-malware) program that is interfering with Chrome working. Check to see if others have the same issue on the official Google support forums, and ask there for help.

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