Software is getting more complex, which means it's easier for bugs to interrupt your browsing. When videos won't play in Chrome there can be a number of reasons. [toc content=".headers"] Sometimes you'll need to do a bit of detective work to find why YouTube videos have stopped working. We'll step you through everything you need to look at below. But before we dive into finding and fixing the problem, check that your internet connection is working by trying to go to a different website. If nothing loads, you'll need to reset your modem or router.
The next step after you know your web connection is working is to close your Chrome browser fully. Wait a few seconds before starting Chrome again. If you are having trouble closing Chrome, you may need to force quit it. Under Windows, open the Task Manager (Ctrl+Alt+Delete), select the Chrome application, then click End Task.
Under MacOS, open the Force Quit Applications dialog (Option+Cmd+Escape), select Chrome, then click Force Quit.
Try playing a video on YouTube again. Continue below if the YouTube video still won't play.
Sometimes browsers get confused and their cache gets corrupted. Clearing the browser cache and deleting stored cookies may get rid of the problems causing YouTube videos to not play in Chrome.
Reload the Youtube video page and see if it will play now. If not, let's continue.
Occasionally when Google releases updated features in Youtube, it can cause videos to stop working. Check to see if there is a software update available for Chrome.
Try playing a YouTube video now. If that has fixed your problem, great! If not, let's keep going.
Sometimes graphics cards can upset YouTube, and we may need to disable hardware acceleration
Did that fix YouTube videos in Chrome? If they still won't play, it may be caused by a browser extension.
Chrome extensions are available from the Chrome web store and provide handy extra functionality in your browser. Some of the more popular extensions are ad blockers, and may block YouTube video playback.
Flash is a plugin that is built into Chrome. Although YouTube no longer uses Flash, you may want to try enabling or disabling this plugin if you are still having a problem.
Of course, there may be other reasons that YouTube videos won't play that aren't caused by Chrome:
We'll cover all these problems and more in another post that isn't so browser specific.
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