There are many different problems that stop YouTube videos from playing: the YouTube site itself, the playback settings for that video, your browser, your operating system, your Google account, or even your device. It can be frustrating when you just want to kick back after school or work and watch some YouTube, but the videos don't play. And it's worse when you need a quick tutorial to get something done. To troubleshoot YouTube videos not playing, follow these steps.
Ready? Let's step you through finding a solution in detail.
If you can't load any other websites, try turning your router and modem off, then on again. If that doesn't fix the problem, check with your internet provider to see if they have a problem. Tip: If your internet is just slower than normal, lowering the quality of the YouTube video may help. If you are on a mobile device, check that you have mobile data enabled or are connected to the internet via a working WiFi connection.
Once your internet connection is back up, you may need to refresh the page to reload the video. Press Control+R if you are on Windows, or Command+R if you are on a Mac. if you are on mobile, tap the refresh icon in the address bar on your mobile browser.
If you can't get a YouTube video to play, or if it is really slow to load the YouTube website, it might not be a problem at your end. Before you dive deeper and spend time trying to fix slow internet or browser problems, check that the YouTube site isn't down or unreachable from your location. Go to https://downdetector.com/status/youtube and see if there are any problems.
If the YouTube video is not loading quickly, if the loading icon is endlessly circling,, or the video is stop and starting, your internet connection may not be fast enough to stream it at that level of quality.
Check for browser update and allow it to complete. You may need to relaunch your browser again after this.
If that didn't work, try clearing the browser cache and any saved cookies. You can do this both on your desktop browser and mobile browser.
Or on a mobile device that uses iOS, go to Settings > Safari. Scroll down then tap on Clear History and Website Data.
Try loading the video in an incognito or private browsing tab. In Chrome, click on File or the three vertical dots, then click on New Incognito Window.
If this fixes the problem, then either your browser extensions may be blocking video playback on YouTube, or you may have a problem with your Google account.
Try disabling any browser extensions that you may have installed, particularly any ad-blockers.
On Chrome, enter chrome://extensions into the address bar. Disable or remove any extensions you think may interfere with videos by clicking on their toggle buttons (make sure they are grey). There are a few more settings and things to check in specific browsers: See what other problems stop YouTube videos working in Chrome and how to fix them.
After you have tried all of these steps, and YouTube videos still aren't playing, we need to check that it isn't a problem with your device.
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